Enabling Business Through Digital and Technology Innovation
I am a highly regarded and experienced CIO and digital strategist. With vast experience helping companies transform their IT and digital capability, I have led many organisations through periods of uncertainty.
With over 20 years’ experience as a senior IT leader delivering digital services, strategy, projects, operations and security, I am a highly-regarded strategic thinker and executor of digital transformation for companies looking to enhance their business results, performance and productivity.
With extensive experience gained across multiple industries and businesses, and highly knowledgeable in current and contemporary digital strategy, technologies, practices and frameworks, I take a pragmatic customer focused and risk-based approach to creating a strategic vision, delivering business critical services and creating a strong team culture.
Skills
Leadership – Leading technical, operational, project and consulting teams to deliver customer centric digital business services and outcomes within Australia and internationally. Collaborative, empathetic, proactive and engaged leadership to gain strong relationships and support across technology, business and customers.
Strategy – Defined and articulated strategies and vision to boards, executive management, business leaders and technical teams to achieve support and approval. Development and application of strategies, enterprise architecture, frameworks, policies, procedures, standards, tools and services to deliver sustainable, innovative, secure and cost-effective business services.
Digital Transformation – As an Innovative Anticipator enabled enhanced business strategy and services through digital and technology innovation. Delivered innovative digital transformation of customer and employee focussed services to achieve improvements across IT and the business using established, contemporary and emerging digital services and technologies to drive business value and performance.
Stakeholder Communication – Communicated and managed priorities across stakeholders with different levels of technical and business knowledge. Developing long term and mutually beneficial relationships with internal and external partners.
Commercial and Governance – Managed operational and project budgets and expenditure with a high level of commercial and financial capability. Proven ability to balance business benefits and risk through a holistic management and collaboration of business, operations, project, commercial, reputation, technology and security interests with the business, IT teams and vendors to increase customer satisfaction, reduce costs, decrease outages and improve security.
Service Delivery and Operations – Optimised service management policies, processes and systems for the delivery and support of IT services to improve business services, operations, reliability and customer satisfaction whilst reducing costs and risk. Established and implemented business continuity and disaster recovery plans to maintain services during crisis events.
Security – Developed risk-based security strategy, practices and technology to balance security risk with business benefits to manage increased security threats whilst enabling increased business functionality.
Education
- Master of Business Administration – Griffith University
- Bachelor of Engineering (Electrical/Communications) – The University of Queensland
Other Certifications
- ITIL IT Service Management
- MSP Managing Successful Programs
- PRINCE2 Project Management
